GrabDocs – Terms of Service (Updated & Complete)
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1. Acceptance of Terms
By creating an account, accessing, or using GrabDocs ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service.
GrabDocs is operated in the United States. Your use of the Service constitutes acceptance of these Terms and our Privacy Policy.
2. Eligibility
- You must be at least 18 years old and capable of entering a legally binding contract.
- The Service may not be used in jurisdictions where use would violate local law or U.S. export restrictions.
3. Description of Service
GrabDocs provides:
- secure document storage
- AI-powered document search and processing
- meeting/audio recording upload and transcription
- receipt analysis and categorization
- workspace collaboration features
The Service may include AI features powered by third-party LLM providers.
We may update or improve the Service at any time.
4. Account Registration & Security
You agree to:
- provide accurate account information
- maintain the confidentiality of your credentials
- be responsible for all activity under your account
We may suspend or terminate accounts that violate these Terms.
5. User Content
5.1 Ownership
You retain all ownership rights to documents, messages, receipts, files, and other content ("User Content").
5.2 License to Provide the Service
You grant GrabDocs a limited, non-exclusive, revocable license to store, process, and transmit your User Content solely to provide the Service.
5.3 No Monitoring of Content
GrabDocs does not review or access User Content except:
- to resolve support requests you initiate
- to maintain system security
- if required by law
6. AI Processing
GrabDocs uses AI models to analyze and process data such as:
- text extracted from documents
- meeting transcripts
- receipts
- search queries
6.1 Transient Processing
User Content sent to AI models is processed transiently and not stored by our AI providers (to the greatest extent they support).
6.2 No Guaranteed Accuracy
AI outputs may not be accurate. You agree not to rely on AI-generated content for legal, medical, financial, or professional advice.
7. Payments & Billing (Stripe)
7.1 Subscription Billing
Paid plans bill automatically through Stripe, our payments processor.
By subscribing, you authorize recurring charges until cancellation.
7.2 Taxes
Applicable taxes may be charged based on your region.
7.3 Failed Payments
If a payment fails, we may:
- retry the charge
- restrict access to paid features
- suspend or close your account
7.4 Refunds (Case-by-Case)
Refunds are not guaranteed, but may be granted at our discretion.
All refund requests must be submitted within 14 days of the charge.
7.5 Price Changes
We may modify pricing with prior notice. Continued use after the new pricing takes effect constitutes acceptance.
8. Cancellations & Termination
8.1 You May Cancel Anytime
You can cancel your subscription at any time.
Access remains until the current billing period ends.
8.2 Termination by GrabDocs
We may suspend or terminate your account for:
- non-payment
- misuse or abuse
- violation of these Terms
- security risks
- illegal activity
9. Data Retention & Deletion
When you delete documents or your account:
- content is removed from active systems
- residual copies may persist in secure backups for a limited period
- we are not responsible for recovery of deleted content
10. Acceptable Use Policy
You agree not to:
- upload illegal, harmful, or malicious content
- attempt to access content belonging to other users
- reverse-engineer or interfere with the Service
- use the platform for fraud, scams, or disallowed business activities
- overload or abuse the system (e.g., spam, scraping, bot attacks)
We reserve the right to remove content or suspend accounts violating this policy.
11. International Users
GrabDocs is operated from the United States.
Users outside the U.S. agree to:
- comply with local laws
- allow their data to be processed in the U.S.
- not use the Service in restricted countries (OFAC-sanctioned)
12. Third-Party Services
The Service integrates with third-party providers such as:
- Stripe (payments)
- Cloudflare (security, CDN)
- Supabase (database, authentication)
- AI model providers
Your use of these services is subject to their respective terms.
We are not liable for interruptions or issues caused by third-party platforms.
13. Intellectual Property
GrabDocs retains all rights to:
- the platform
- software
- branding
- AI models and algorithms
- features and user interface
You may not copy, modify, or resell the Service.
14. Service Availability & Disclaimers
14.1 No Guaranteed Uptime
The Service is provided "as is" and "as available."
We do not guarantee:
- uninterrupted service
- availability
- data accuracy
- compatibility with your systems
14.2 No Warranties
We disclaim all implied warranties to the fullest extent allowed by law.
15. Limitation of Liability
To the fullest extent permitted by law:
- GrabDocs is not liable for indirect, special, incidental, or consequential damages.
- Total liability is limited to the amount paid to GrabDocs in the previous 12 months.
16. Indemnification
You agree to indemnify and hold GrabDocs harmless from claims arising from:
- your use of the Service
- uploaded content
- violation of these Terms
- illegal or harmful activity
17. Governing Law & Dispute Resolution
These Terms are governed by the laws of Maryland, USA, without regard to conflict-of-law principles.
You agree to resolve disputes through informal negotiation first, and if unresolved, through binding arbitration in Maryland.
18. Changes to These Terms
We may update these Terms at any time.
Material updates will be announced through:
- the website, or
- email notifications
Continued use after updates constitutes acceptance.